The Week at the SLHTA, September 19th, 2014

Friday, September 19th, 2014  
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In This Week’s Edition
Ti Kaye Resort Recognizes Ms Flavia Henry as Outstanding Employee
The Strongbow Urban Orchard Project
Outstanding Employee Recognition Featuring Anika Reynolds
Tourism for Tomorrow Awards 2015 Call for Entries
Prime Minister Kenny D. Anthony at Saint Lucia Showcase
Cap Maison Resort & Spa + Jade Mountain Captures Fodor’s Top 100 Hotels Awards
Fond Doux Plantation Wins Two New 2014 Magellan Awards Once again
Saint Lucia Tourist Board UK Wins an Award at the Travel Bulletin Star Awards
Caribbean Aviation Day Remarks
Training for Maintenance Managers on Site Inspection & Pest Management
LUCELEC Celebrates 50 Years of Powering the Nation
Business Training for Small Hotels
Encounter Series- Jumpstarting The Economy
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Outstanding Employee Recognition:


Ms. Flavia Henry


Ti Kaye Resort & Spa is proud to recognize Ms. Flavia Henry from our housekeeping department.

Ms. Henry continues to exemplify team work and provide the highest quality of service delivery when conducting her work tasks. We acknowledge her loyalty to Ti Kaye having worked with the company for over ten years.  Ms. Henry is a hard worker and has exceeded expectations with regards to her duties and responsibilities by volunteering on environmental projects at the resort and lending a hand in other departments when necessary.  Her dedication to her work has not gone unnoticed as she has been recently awarded a promotion to supervisor.  Her work ethic is one to be praised and admired as she continues to go beyond and above to ensure 100% guest satisfaction.

We encourage her to keep up the great work and continue to strive for excellence.

The Strongbow Urban Orchard Project


On Monday September 22, Strongbow Apple Ciders, a product of Windward and Leeward Brewery Ltd (WLBL) will unveil the Urban Orchard Project. Strongbow Apple Ciders is an alcohol brand that is made from real apples and it has a cut-through refreshing taste. It is not bitter like beer and is available in a range of flavours.

So what exactly is the Urban Orchard Project?  Germaine Serieux, Innovations Manager at WLBL explains: “This project will transform one particular venue for an entire week into an orchard ambience complete with apple trees, where we will take our guests on a journey with Strongbow Apple Ciders brand. This journey will include the origins and ingredients of the product, tasting the product and its use in various recipes.”

According to Serieux “the project” will also present Strongbow Apple Ciders, which comes in many flavours, as an alternative to sparkling wines and champagne.

The Urban Orchard Project will have as its home “Tapas On The Bay” in Rodney Bay…Read Full Story Here

Outstanding Employee Recognition Featuring:

Anika Reynolds

Anika Reynolds is truly one of our most talented employees doing whatever it takes to please her guests. Anika works as a spa therapist with St James Club Morgan Bay St Lucia, recently receiving the “Beyond the call of Duty Award – General Manager’s Choice”.

She does not hesitate to come in on her day off when needed even when she is not asked too. Customer satisfaction is what keeps this young lady going. Recently we had an employee who was ill,  Anika even while being on vacation did not hesitate to come in to ensure that all the treatments for that day was complete. She ensures that every guests she encounters leaves the Spa happy and satisfied.

Tourism for Tomorrow Awards 2015: Call for Entries


Sustainable Travel International is redefining travel and tourism as a global force for good. Through the support of industry partners, like yourselves, together we will be able to make a significant progress in making sure that we are building better future through travel and tourism, and positively impacting lives.

We are proud to have been supporting WTTC’s Tourism for Tomorrow awards since 2004. They recently announced the call for entries for the 2015 Tourism for Tomorrow Awards. This is an opportunity for you to be recognized for your work and share your story for others to learn from and follow. These annual awards are among the highest accolades in the industry and represent the gold standard in sustainable tourism…More Info Here

Prime Minister Kenny D. Anthony at Saint Lucia Showcase

You believe in the Saint Lucia product and have the confidence in selling holidays to the island. Without that confidence, we would not be where we are today with growth in UK arrivals year-on-year”, so says Prime Minister Kenny D. Anthony at the recently held St Lucia/UK Showcase.


The fourth edition of the Saint Lucia UK Showcase and the 21st Gala Awards took place last week at Luton Hoo Hotel, Bedfordshire, welcoming guest of honour; Dr Kenny D Anthony, Prime Minister of Saint Lucia. Also in attendance were Hon. Lorne Theophilus, Minister of Tourism, Heritage and the Creative Industries and His Excellency Dr. Ernest Hilaire, High Commissioner. Representatives from the Saint Lucia Tourist Board included Matthew Beaubrun, Chairman; Louis Lewis, Director of Tourism; Tracey Warner-Arnold, Deputy Director of Tourism; and Atlyn Forde, Acting Director of Marketing UK & Europe…Full Story

Let us know what’s happen in your neck of the woods:


Cap Maison Resort + Jade Mountain

Fodor’s Top 100 Hotels Worldwide


Saint Lucia has done it again, producing two small properties with big impacts worldwide, namely Cap Maison Resort and Jade Mountain.

Cap Maison is featured as one of the top 100 “All-Inclusive Vacation” hotels around the globe. Cap Maison Resort & Spa, located at Smuggler’s Cove Cap Estate, known for its tranquil beauty and unique features. Set atop a private ocean-front bluff with magical sunset views over the clear blue waters of the Caribbean Sea, this family owned and lovingly created St Lucia luxury hotel combines elegance, charm, character and uncompromising standards of five star personal service often found only in smaller, independent properties.

Fodor also describes Jade Mountain Resort as a “Trip of A Lifetime“, a premium-class, premium-priced, adults-only hotel perched on a picturesque mountainside overlooking the Pitons. Jade Mountain is St. Lucia’s only resort property with the iconic view of both the Petit and Gros Piton mountains floating upon the calm and collective Caribbean Sea. The location of the property is unsurpassed, rising majestically above the private estate of ANSE CHASTANET with 600 lush tropical acres.

Fodor’s Travel, the leading name in travel guides for more than 75 years, today announced the 2014 Fodor’s 100 Hotel Award winners. For the fourth year in a row, the experts at Fodor’s Travel selected the world’s best hotels from their in-person evaluations. This year, the team of experts broke a new hotel-visiting record, logging nights at more than 5,000 properties from Anguilla to Vietnam.

Fodor’s top 100 Hotel Award winners go above and beyond these expectations with their winning mix of service, setting, style, and amenities. We’re confident that a night at any of these properties will be a highlight of the trip.

 Fond Doux Plantation Wins Two New 2014 Magellan Awards


Once again, Fond Doux Plantation & Resort is proud to announce the procurement of yet another award. But this time there’s two! Travel Weekly is recognising this historic colonial plantation resort in two categories for 2014: the Gold Magellan Award in the Hospitality Eco-Friendly “Green” Resort/Hotel, and the Silver Magellan Award in the Hospitality Standard Room Design categories.

Fond Doux owner Eroline LaMontagne happily says, “We would like to extend our deepest thanks to all of our staff, guests, and Travel Weekly who have all made these prestigious awards possible! The 2014 Magellan Awards received entries are from top travel organizations and professionals in the worldwide travel industry; and the quality of all their work is outstanding. So, we had some stiff competition! Being selected a Magellan Award Winner in two categories is a tremendous achievement and we hope it goes to show our high standard of excellence in everything we do.”

Fond Doux Plantation & Resort takes its eco-friendliness very seriously, and is one of the only resorts in St. Lucia to have been certified both as an organic plantation and as a member of Green Globe…More.

Saint Lucia Tourist Board UK Wins an Award at the Travel Bulletin Star Awards


Saint Lucia was acknowledged last week, when the tourist board won the award, ‘Star Caribbean Tourist Office 2014’ at the Travel Bulletin Star Awards.

Now in its 18th year, the Travel Bulletin Star Awards are the UK travel trade’s most prestigious awards programme rewarding every sector of the tourism industry. The awards serve to recognise, reward and celebrate excellence by acknowledging those suppliers that have performed well in 2013/14 and have provided the best products and services possible to UK travel agents.

UK travel agents were invited to champion companies they consider to be the very best by voting for them in a range of industry categories. Commenting on the win, Atlyn Forde, Acting Director of Marketing UK and Europe said, “We continue to develop and cement our relationships with the UK travel trade and constantly seek continuous improvement, so we are extremely pleased to be recognised by the UK travel agents as Star Caribbean Tourist Office 2014.The UK travel trade is very important to us and we plan to increase our trade activities over the next 12 months.”

Caribbean Aviation Day Remarks

Good morning Ladies and Gentlemen. It is a pleasure to be here in St. Thomas for our second Caribbean Aviation Day, after being in Barbados in 2007.


This year we are celebrating the 100th anniversary of scheduled commercial aviation. On January 1st, 1914, the airline industry was born with one aircraft, flying one passenger, on one route. This was the maiden voyage of the world’s first airline – The St. Petersburg-Tampa airboat line.

The passenger was Abram Pheil, a former mayor of St. Petersburg, who paid $400 at an auction for the privilege of that first ticket (equivalent to nearly $10,000 today). The flight took just 23 minutes across the bay.

Where are we now

This first flight has grown into an industry that will safely transport 3.3 billion passengers and 52 million tons of cargo in 2014. Today, aviation supports jobs for 58 million people worldwide. And airlines deliver goods worth some $6.8 trillion, a third of the goods traded internationally by value.

Every 60 Seconds

We have come a long way since the first flight took off in St. Petersburg. Every minute, 52 airplanes are taking off somewhere around the world. 44,000 miles are flown and 5,700 passengers are boarding an aircraft.

Aviation’s contribution to the Caribbean

The global connectivity built-up over the last century is a critical component of modern economies the world over. In the Caribbean, tourism and the aviation sector facilitate and support some 140,000 jobs and contribute US$3.12 billion, roughly 7.2% of Caribbean’s GDP…Full Speech Here

Training for Maintenance Managers on How to Conduct a Proper Site Inspection & Pest Management


The Saint Lucia Hotel and Tourism presented another sensitization workshop to hoteliers on how to “Conduct a Proper Site Inspection” and “Integrated Approach to Pest Management”.

The morning session focused on mosquito prevention and how to conduct a proper inspection and was facilitated by Mr. Ronald Hewitt from the Ministry of Health, while the afternoon session will touch on the importance of an integrated approach to pest management facilitated by Mr Christopher Lubin of FDL Pest Control Solutions.  The training was held at Auberge Seraphine on Thursday 18th September 2014.

These workshops were made possible through a collaborative effort of the Ministry of Health and FDL Pest Control Solutions.

Approximately 25 maintenance, Housekeeping and Grounds Managers and Supervisors were in attendance.

50 Years of Powering the Nation



Saint Lucia Electricity Services Limited (LUCELEC) begun a series of events in observance of its 50th anniversary with a Thanksgiving Service and Reception on Wednesday September 17, 2014.


LUCELEC celebrated its milestone anniversary on July 1, 2014 under the theme, “LUCELEC: 50 Years of Empowering the Nation”.


A number of officials are expected to join members of the LUCELEC Board of Directors, past and present staff and other guests at the event to be held at the National Cultural Centre.


All LUCELEC customers are asked to note that in order to facilitate staff attendance at the Thanksgiving Service and Reception, LUCELEC customer service locations at Vieux Fort & Soufriere will be closed from 10:00 am and at Sans Souci & Rodney Bay from 12:00 noon on Wednesday September 17, 2014.


Normal operations will resume at these locations on Thursday September 18, 2014.

Business Training for Small Hotels


The Ministry of Tourism, Heritage and Creative Industries has partnered with the Saint Lucia Tourist Board and Saint Lucia Hotel Association to organize a two day training programme designed to equip owners and operators of small properties with basic business training.  This training was scheduled for September 16 and 17, 2014 at Palm Haven and will continue over the next six months.


The partner agencies are cognizant of the invaluable contribution of this subsector to the product offering, and the need to enhance its capacity to continuously develop competitive products and deliver quality service. They have secured the services of experienced facilitators who will provide the information necessary to enhance skill set of participants.  The training areas include but are not limited to Strategic Planning, Understanding Trade Agreements and Building Competitive Advantage. Small properties (defined by a room stock of 75 rooms or less) are urged to capitalize on this training opportunity.

Encounter Series- Jumpstarting The Economy

The St. Lucia Chamber of Commerce, Industry and Agriculture is seeking to host another in its  Encounter Series, this time “Jumpstarting the Economy” The Encounter creates a platform to engage members in discussions on important issues. This Encounter “Jumpstarting the Economy – What St. Lucia Needs to do Now!!” will take the format of Panelists offering different perspectives on the issue of how we can, and what should be done to Jumpstart the Economy. Each presentation will be a maximum of 15 minutes long.


What measures does St. Lucia need to adopt in the short to medium term to turn around and Jumpstart the Economy? What are the fundamental and long term measures we need to institute at various levels to ensure Long Term Sustainable Economic Growth and Development?


Jumpstarting The Economy – What St. Lucia needs to do Now” will be held on Wednesday 17th September 2014, from 6.30 p.m. at the Palmville Conference Room, Coco Palm Resorts.


Panelists for this encounter are Dr. Didacus Jules- Director General of OECS, Radical St. Lucian Educator and Mr. Marius St. Rose- Retired Banker, Economist, and Educatorand Mr. Hadyn Gittens – General Manager BOSL, Commercial, Corporate and Credit Risk Management Expert.


The Encounter series event is with limited seating. Call the Chamber of Commerce for more information.

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