This Week at the SLHTA, November 29th, 2013

Friday, November 29th, 2013  
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In This Week’s Edition
SLHTA Lawn Tennis Winners
SLHTA Board of Directors Met
Health Corner – Employee Health
Next Week At SLHTA
Business Process Analysis & Re-Engineering Workshop
Another Successful Upselling
SLASPA Embarks on Impact Study of GFL Airport
The Energy Forum – Caribbean Tourism
SLHTA Events Committee Met
ARC Notice
Invitation – Launch of Toshiba AC Units

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Managers Lawn Tennis Tournament
The Saint Lucia Hotel and Tourism Association held its Annual Managers Tennis Tournament on Saturday November 23rd 2013 at The Landings St Lucia.  In attendance were Managers and Professional Tennis Players from Sandals Grande St Lucian Spa & Beach Resort, The Landings St Lucia and Smugglers Cove Beach Resort & Spa and took the form of a round-robin competition.  Representing Smugglers Cove Beach Resort & Spa are Kevin Mortley and Clinton ‘Chacho’ Didier, from Sandals Grande Jonathan Jn Baptiste and representing The Landings is Dean White.


Winner of the 2013 Manager Tennis Tournament
Dean White
(The Landings St Lucia)
2nd Place
Jonathan Jn Baptiste
(Sandals Grande St Lucian)


The competition was developed to allow Managers from the various member establishments some time away from their usual tasks and to partake in some form of extra curricula activity.  The aim of the SLHTA Sports Invitational is to promote health and Wellness among employees and even to allow some level of networking and camaraderie between participating companies.  The SLHTA Sports Invitational involves activities such as Football, Cricket, Netball and Tennis and members pay an annual fee to participate.

Board of Directors Meeting
On Thursday November 28th, 2013 the Saint Lucia Hotel and Tourism Association (SLHTA) Board of Director’s meeting was held at the SLHTA Secretariat in the Eileen Paul Board Room.
The items below was the Agenda charted for the meeting:
1. Call to Order and Welcome Remarks- President
2. Minutes of Previous Meeting
3. Presentation from Mr. Ronald “Boo” Hinkson
4. Updates from Committee Chairpersons/ Board member
5. Membership Applications
6. Any Other Business
  • Update on Private Sector Council
  • Update on Tourism Enhancement Fund

Health & Wellness
Employee Health is Important
Research shows that the health status of your employees directly influences their work behavior, attendance and on-the-job performance.
Therefore, improving employee well-being will result in a more productive workforce. That’s why 75 percent of high performing companies now measure employee health status as a key part of their overall risk management strategy, and many pursue active wellness programs. However, for wellness initiatives to succeed, they must be an intrinsic part of an organization’s culture. This requires persistent and engaged leadership at all levels. By creating an integrated plan of action, HR professionals can strategically cultivate and leverage on-site resources to generate a healthier workforce,
culture and financial bottom line. MORE

Next Week At SLHTA


The SLHTA Tourism Enhancement Fund Board of Trustees will meet on Monday at the SLHTA office from2:30pm.
Mr. Wendel George and Mr. Noorani Azeez from SLHTA will meet with Chef Valmont Brown from Sandals Regency La Toc Golf Resort at the Sir Arthur Lewis Community College, Hospitality Department to Assess their Kitchen.
Meeting with Barbara Emmanuel from Le Sport to discuss training programmes beneficial to the SLHTA on Wednesday 4th December from 11am.
SLHTA Events Committee to meet in Soufriere to discuss phase 2 of the SLHTA Clean Up Campaign

Business Process Analysis and
Re-Engineering Workshop


Would you like to cut cost reduce duplications and increase efficiency in your organization?  Then our Business Process Analysis and Re-Engineering workshop may be of particular interest to you.


This practical, how-to-do-it workshop will equip participants with the knowledge they need to analyze the way their organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and profitability.


Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering core processes. Process maps enable attendees to peel away the complexity of their organizational structure (and internal politics) and focus on the processes that are truly the heart of their business.


The cost to attend this two day workshop is EC$495.00 per person and will be hosted by Gama Learning Institute, Lance Road on the4th & 11th December 2013 and will be facilitated by Dr. Cletus Bertin.  Interested participants are encouraged to register by Monday 2nd December 2013.   Interested persons are invited to contact Mr. Wendel George at for more information and to confirm your participation.

Up Selling Workshop Round 2

Today Friday 29th November 2013, the SLHTA held another round of training titled “Art of Up Selling” workshop for its members.  This workshop took place at the conference room of the SLHTA from 9:00am – 4:00pm and was facilitated by Mr. Joseph Dubois.  A total 18 persons were in attendance from the following establishments: DIGICEL, Serenity Vacations & Tours, Coconut Bay Beach Resort, Anse Chastanet, St James Club Morgan Bay, Windjammer Landing Villa Beach Resort, La Haut Resort and Smugglers Cove Beach Resort & Spa.


Up-Selling is a sales technique whereby a seller induces the customer (guest) to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Up-selling usually involves marketing more profitable services or products but can also be simply exposing the customer (guest) to other options that were perhaps not considered previously. Whether you’re a Sales Agent, a Wedding Coordinator, a Photographer or a Loans Director, this technique is an unquestioned, immediate profit generator.

SLASPA Embarks on Impact Study of
George FL. Charles Airport

The Saint Lucia Air and Sea Ports Authority (SLASPA), has contracted a local consultancy firm to carry out an impact assessment study of the George F. L. Charles Airport. The study which is endorsed by the Government of Saint Lucia, will look at the current social, economic and political impact to inform on the future operations of the airport. The format of the study will include meetings with all airport stakeholders including employees, tenants, concessionaires and the surrounding business community, social media, passenger surveys and open forums where interested members of the community can share their views and ideas on the airport.


SLASPA has held a series of townhall and stakeholder meetings to ensure that the direct and immediate airport community is aware of the study being carried out. Mr. Ben Emmanuel, Senior Director Corporate Services and Administration indicated “SLASPA is a conscious corporate citizen and we wanted to ensure that we have all the facts and data necessary to make decisions. As a result, we thought is entirely necessary to carry out this study at this point.”


The impact assessment study which will commence on November 20, 2013 is expected to be conducted over a period of three months. It is vitally important that stakeholders participate in this study and SLASPA is encouraging all stakeholders to cooperate with the team.

Caribbean Tourism: The Energy Forum
Two weeks from today we gather in Punta Cana for the first annual Caribbean Tourism: The Energy Forum (CTEF). Hosted by the IDB and IFC, CTEF will take place at the Barceló Bávaro Palace Deluxe from December 10-11.
Join us at CTEF and meet hoteliers, meet capital, meet technology providers – meet the market. For more information, to view the agenda, and to register please highlights include:

  • Stellar line-up of speakers, including CNE’s President, Enrique Ramírez, InterEnergy’s Chairman & CEO, Rolando Gonzalez Bunster, and the DR’s Vice Minister of Tourism, Radhamés Martínez Aponte.
  • Strong showing from the tourism industry including Ewald Biemens, Managing Director/Owner of Aruba’s Bucuti & Tara Beach Resorts; Kevan Dean, Director of Emergency Preparedness at Atlantis; Damian Salmon, Project Director for Inhouse Hotels; Frank Comito, EVP, Bahamas Hotel & Tourism Association.
  • Tour of CEPM’s District Energy Project. The local utility will host a site visit of its Punta Cana plant. There will also be a site inspection of CEPM’s state-of-the-art District Energy Project which employs absorption chillers to provide 105 GWh/year of chilled water and 7 GWh/year of domestic hot water to Punta Cana hotels.
  • IRENA-hosted breakfast workshop on overcoming barriers to RE implementation in Caribbean hotels. Featuring James Husbands, Founder & CEO of Solar Dynamics; Lee Nelson, Treasurer, North American Board of Certified Energy Practitioners (NABCEP), and William Hinds, head of the Barbados Government’s Renewable Energy and Energy Conservation Unit.
  • Half Day IFC Workshop on the implications for the Caribbean of its highly successful Pro-Hotel Program in Brazil. The IFC Workshop is open to all delegates.

Events Committee Meeting
On Tuesday November 26th, 2013 an SLHTA Events Committee Meeting was held in the Eileen Paul Board Room at the SLHTA Secretariat.  In attendance was Mr. Daniel Belizaire, Chairman of the Committee and 2ndt Vice President of the SLHTA, Mrs. Eileen Paul SLHTA Honorary Member and Representative at Large on the Events Committee, Mr. Andre Alexander, Board of Director representative for Banks, Professionals, Educational/Training Institutions & Other Allied Members, Ms. Cheryl Skeete Board of Director representative for Small Properties International, Mr. Wendel George Project Assistant – SLHTA, Ms. Zina Haynes, Public Relations Officer – SLHTA and Ms. Yola St. Jour, Finance & Administration Officer – SLHTA.  The Meeting was called to order at 10: 31 a.m., and the Chair welcomed all present to the meeting.


The AGENDA crafted for the Events Committee Meeting is as seen below:
  1. Call to Order and Welcome Remarks- Mr. Daniel Belizaire
  2. Apologies
  3. Adoption of the Agenda
  4. Minutes of the 5th Meeting of the Events Committee of November 14th, 2013
  5. Errors and Omissions
  6. Confirmation and adoption of the minutes
  7. Matters Arising
  8. Update on the Clean-Up Campaign
  9. Discussions on Rhythm & Spice
  10. Any other business
The meeting concluded at 12: 14 p.m.

Atlantic Rally for Cruisers (ARC) Notice


The ARC Office at the IGY Rodney Bay Marina is officially opened. Feel free to consult the office for on the spot ARC updates.


The first yacht is scheduled to arrivetomorrow, Saturday, November 30th, 2013 at about 4:00 am.  A revised ETA will be issued at about6:00pm this evening by World Cruising Club so we have a better idea of its arrival time.


The first yacht is Malisi from Austria and its crew comprises of Russians, Austrians and Germans.

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