Bay Gardens Beach Resorts Feature Outstanding Employee – Cheryl Gustave

Cheryl Gustave BioCheryl Gustave, a graduate from the St. Lucia Hotel Trades at the Morne Technical College (Sir Arthur Lewis Community College) Cheryl joined Cunard Hotel La Toc in December of 1977 as a dinning room hostess. With her enthusiasm and determination to get ahead she has worked in various departments: as telephone operator, receptionist /cashier, secretary to the financial controller, receivables clerk.’’

In November 1989, Cheryl was promoted to the capacity of Credit Manager a post she held until the sale to Sandals in 1992.

At the end of her tenure at Cunard La Toc and Suites, Cheryl decided to spend quality time with her two Kids assisting her son who had just entered St. Mary’s college and preparing her daughter for the common entrance.  The time spent with her kids has proven to have been worthwhile, and they have both been successful at college and her son has just completed his Masters with Arthur Lok Jack graduate school of business MBA Executive. Her daughter holds a BA (Hons) Human Resource Management and she was awarded a scholarship from the Ministry of Foreign Affairs (MOFA) Taiwan to pursue her MSc Tourism Management.

In the Year 1995, Cheryl started her tenure at the Bay Gardens Hotel in the capacity of Front Desk /Reservation clerk within a few months of joining the Bay Gardens Hotel Cheryl was promoted to Front Desk/Assistant General Manager this position Cheryl held until December 2000.

In 1996/1997 Cheryl was awarded employee of the year at the Par Excellence award

In 2001 Cheryl was also awarded Manager of the Year re the Par Excellence award.

In December 2001-2006 , Cheryl  moved  over to  the Ginger Lily Hotel an eleven room boutique hotel as the General Manager , where within the opening  of this small property there were a number of repeat clientele under her skillful  leadership . Ginger Lily also won within the second year of operations Gold award from an International organization for quality service Ginger Lily being the only small from the Caribbean Ginger Lily also received  silver award from Virgin Holidays  for a well rounded small hotel

In March of 2007, Cheryl was contracted by the Downtown Hotel in Soufriere to assisting in the rebranding and ensuring the presence of this small hotel, the result has been a success story.

June 1st 2007 would see Cheryl returning home to the Bay Gardens family; Cheryl is presently employed as the Front Desk Manager/Assistant Executive Manager/Resident /Operations Manager at the Bay Gardens Beach Resort and Spa. Cheryl has received the following awards:

2009 Manager of the Year

2010 Manager of the Year

2011 Manager of the Year

2012   Manager of the Year

Cheryl was awarded most outstanding employee at the President Ball of St. Lucia Hotel & Tourism Association 2012.

2013 – First Inductee   into the Bay Gardens Beach Resort Hall of Fame.

Under her leadership the front desk has over the seven years been the most consistence department winning guest satisfaction on a monthly basis, also in 2011 the front desk won department of the year.

Cheryl holds a diploma from the Professional Career Development Institute in Norcross Georgia also is a Certified Rooms Division Executive (CRDE) from the Educational Institute of American Hotel & Lodging Association.

Cheryl always believes that anyone can achieve whatever they set out to accomplish; her motto in life is to always get ahead and reach for the skies. Her advice to other staff members, never become complacent in whatever you do, always set goals and objectives, and remember the sky is the limit.

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